Before work begins
Where a request is cancelled before specialist work has started, we review the circumstances and any applicable administrative costs.
Company
Refund Policy
A clear approach to cancellations, service changes and refunds so expectations are understood before support begins.
After work has started
Once specialist time has been committed, refunds depend on the work already completed and the scope that was agreed.
Service concerns
If something does not match the agreed scope, contact us promptly so we can review the issue and determine the most appropriate resolution.